Frequently Asked Questions

Where does Freshly Baked London deliver?

We currently deliver to addresses within the United Kingdom.

How long does delivery take?

Orders are delivered approximately 48 hours after dispatch. You will receive confirmation when your order has been dispatched.

How long should I leave the self tan mousse to develop?

Our body tanning mousses can be left to develop for 1–8 hours, depending on your chosen shade and desired depth of colour. Always follow the directions on the individual product page and packaging.

Which self tan shade should I choose?

Medium to Dark is recommended for light to medium skin tones or anyone seeking a natural golden glow. Dark to Ultra Dark develops into a deeper bronze and is suited to olive or deeper complexions, as well as customers who prefer a more intense result.

If you are unsure, begin with Medium to Dark and build the colour gradually.

How does the face tanning serum work?

Apply a few drops to clean, dry skin and blend evenly over the face and neck using your fingertips or a face blending brush. Wash your hands after applying with your fingers, then allow the serum to develop for 6–8 hours.

Do your tanning products contain sunscreen?

No. Our self-tanning products do not contain sunscreen and do not protect the skin from ultraviolet rays. Continue to use suitable sun protection.

Are Freshly Baked London products vegan and cruelty-free?

Our featured self-tanning formulas are vegan-friendly and cruelty-free. Please consult the individual product page or packaging for product-specific details and ingredients.

Can I return an order?

Please contact us before returning an item.

For health and hygiene reasons, sealed cosmetic products and personal-care accessories cannot be returned after they have been opened or used unless they are faulty, damaged or not as described.

If an eligible unopened item is no longer wanted, contact us within 14 days of receiving it. Returned products must remain sealed, unused and in their original condition.

If an item arrives faulty, damaged or incorrect, email csfreshlybakedlondon@outlook.com with your order number and details of the problem. This returns policy does not affect your statutory rights.