Frequently Asked Questions

Where does Freshly Baked London deliver?

We currently deliver to addresses within the United Kingdom.

How long does delivery take?

Orders are sent by Royal Mail Tracked delivery and are expected to arrive within approximately 48 hours after dispatch. You will receive confirmation when your order has been dispatched. Delivery times are estimates and can occasionally be affected by circumstances outside our control.

How long should I leave the self tan mousse to develop?

Our body tanning mousses can be left to develop for 1–8 hours, depending on your chosen shade and desired depth of colour. Always follow the directions on the individual product page and packaging.

Which self tan shade should I choose?

Medium to Dark is recommended for light to medium skin tones or anyone seeking a natural golden glow. Dark to Ultra Dark develops into a deeper bronze and is suited to olive or deeper complexions, as well as customers who prefer a more intense result.

If you are unsure, begin with Medium to Dark and build the colour gradually.

How does the face tanning serum work?

Apply a few drops to clean, dry skin and blend evenly over the face and neck using your fingertips or a face blending brush. Wash your hands after applying with your fingers, then allow the serum to develop for 6–8 hours.

Do your tanning products contain sunscreen?

No. Our self-tanning products do not contain sunscreen and do not protect the skin from ultraviolet rays. Continue to use suitable sun protection.

Are Freshly Baked London products vegan and cruelty-free?

Our featured self-tanning formulas are vegan-friendly and cruelty-free. Please consult the individual product page or packaging for product-specific details and ingredients.

Can I return an order?

Please contact us at csfreshlybakedlondon@outlook.com before returning anything so we can discuss your return and provide the correct instructions.

If you change your mind about an eligible online purchase, tell us within 14 days after receiving it. You then have a further 14 days to send the item back.

Cosmetic products and personal-care accessories supplied with a health or hygiene seal cannot be returned for a change-of-mind refund once that seal has been broken. Eligible change-of-mind returns must remain sealed, unused and in their original condition.

If an item is faulty, damaged, incorrect or not as described, contact us with your order number and details of the problem. Your statutory rights are not affected, including where a product is faulty or misdescribed.